Request your repeat medicines, ask a prescription question or find out what to do if you run out.
Order repeat prescriptions through the NHS App
Request a prescription or ask a question online
Please allow two working days for the surgery to process your prescription request. Your pharmacy may need additional time to prepare your medicines.
Order a repeat prescription
If you take medicines regularly, you may have a repeat prescription. This allows you to request another supply without seeing a clinician every time.
You can order:
- Through the NHS App or your NHS account: select the repeat medicines you need and submit your request.
- Through your existing GP online account.
- Using our online prescription request form.
- In writing: bring your repeat prescription slip or a written request to reception, or send it by post.
For written requests, include your full name, date of birth and the names and strengths of the medicines you need.
Please check your supply before ordering and request only the medicines you need.
Need help ordering?
If you cannot use online services or need support with a written request, speak to reception or call 01366 310301. Our team can explain the options available to you.
How long will it take?
Please allow two working days for the surgery to process your prescription request.
This starts when we receive your request and excludes weekends and bank holidays. If you send your request by post, allow time for it to reach us.
Your pharmacy may need additional time to order stock and prepare your medicines. Please check with them before travelling to collect.
Plan ahead so you have enough medicine over weekends, bank holidays and holidays away from home.
Collecting your medicines
If you have a nominated pharmacy, approved prescriptions can usually be sent there electronically. This means you do not need to collect a paper prescription from the surgery.
You can choose or change your nominated pharmacy through the NHS App, or ask your pharmacy or the surgery for help.
If a prescription has already been issued, check where it was sent before changing pharmacies.
Some pharmacies offer delivery. Ask your chosen pharmacy about availability and any charges.
If you cannot find a medicine on your repeat list
A medicine may not appear because it was prescribed as a one-off treatment, needs a review or is managed through a different prescription arrangement.
Contact the surgery if you cannot request a medicine you normally take. Tell us its name and how much you have left.
Medicines that are not on your repeat list may need a clinician’s assessment before they can be prescribed.
Medication reviews
We may invite you for a review to check that your medicines remain suitable and are working well.
Some medicines need regular monitoring, such as blood tests or blood pressure checks. Please attend any reviews or tests we arrange.
If you think a review is due, or you are having difficulty taking your medicines, contact the surgery.
Questions about your medicines
Your pharmacist can explain how to take your medicines and answer questions about side effects or medicines bought without a prescription.
For a non-urgent question about a prescription from the surgery, use our online consultation service or ask reception for help.
You can also find information about individual medicines in the NHS Medicines A to Z.
If you have run out of medicine
During surgery opening hours
Call 01366 310301 and explain which medicine you need, how much you have left and when your next dose is due.
Please do not rely on a routine online request if you need medicine urgently.
When the surgery is closed
If you have completely run out of a regularly prescribed repeat medicine, use the NHS 111 emergency prescription service or call 111.
The service will assess your request and advise how to get help. An emergency supply depends on the medicine and your circumstances.
If you also have symptoms or feel unwell, call 111 rather than using the emergency prescription form.
Prescription charges and help with costs
Some people qualify for free NHS prescriptions or help with the cost.
If you pay for several prescription items, a prescription prepayment certificate may save you money.
Visit NHS prescription information for current charges, exemptions and help with costs.
Unwanted or expired medicines
Return unwanted or expired medicines to a community pharmacy for safe disposal.
Do not put medicines in your household rubbish or flush them down the toilet.